How do we stay in touch

Send us an email at or find us on instagram @balmbini and send us a message!

What is your return policy?

If you are unsatisfied or not in love with our products as much as we are, we have a no questions asked return policy.

Please request a return within 30 days of purchase.

*Balmbini does not provide free return shipping

Do you ship internationally?

We currently ship within USA only.

Do you offer free shipping?

We offer free shipping on orders over $50.00 ! Shipping for orders under $50.00 is $4.95.

How should your product be stored?

It is best to keep your lip balm in a cool or room temperature environment. Due to the delicate nature of the product, exposing it to over 85 degrees may cause the lip balm to melt.

What is "Traceable to hive"?

All of the Manuka Honey we source can be traced back to the bee-hive site where its creation began. Our Manuka undergoes meticulous lab testing and gets a seal of authenticity before we use it.

Are there any preservatives in Balmbini?

We do not use any artificial preservatives in our products.

 We use Leuconostoc/radish root ferment filtrate, a naturally derived probiotic preservative. It is made from the fermented roots of the radish (Raphanus sativus). The fermentation process creates live bacteria & active bacteria, which can help to improve the skin's natural flora and also works as a natural conditioning agent.

What is the shelf life of your balm?

When stored correctly, the shelf life is 1 year.

Do you use organic and natural ingredients?

Yes, our all over Ultra Reparative balm is made of a blend of organic and natural oils. Manuka Honey does not have an organic certificate. Instead, it is highly regulated, controlled, and tested in laboratories for authenticity. Manuka Honey has to pass a series of tests and receive a seal of authenticity before it is exported to the United States.

The Manuka Honey in our products is 100% certified New Zealand Manuka Honey.

Is your packaging recyclable?

Yes! Our packaging is recyclable.

Our Mailers are made from 100% recycled paper and printed with Algae Ink. They require significantly less energy to be produced when compared to regular poly mailers & can be recycled with other paper.

Our tubes can be recycled with plastics.

We are working on becoming 99% eco friendly.

How do I recycle your packaging?

Our tubes can be recycled with your other plastic products

Our mailers and box can be recycled with papers and cardboard.

Bees are an endangered species. How are you contributing to saving the bees?

Promoting Sustainable Practices: Our Bee-Centric Approach

Bees play a critical role in our ecosystem. Without them, we would lose many of the natural wonders we enjoy today. As a company, we believe in being environmentally responsible. To this end, we have allocated a portion of our revenue to carbon removal initiatives. We are proud to use only recyclable packaging, including our lip balm tubes and mailing envelopes. Additionally, we partner exclusively with small businesses who share our environmental goals, as we strive to create a product that's as kind to the planet as it is to your skin.

Can't find what you're looking for?

Send us an email or message us on instagram and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at